hibije Frequently Asked Questions

hibije requires a government-issued photo ID for KYC verification — your National ID card (NID), passport, or driving licence are all accepted. You may also be asked to provide a selfie holding your ID and proof of your registered address. KYC documents can be submitted by emailing [email protected]. Most verifications are completed within 24 hours during Bangladesh business hours (BST, UTC+6). Completing KYC is required before processing your first withdrawal.

You can reset your hibije password by clicking the "Forgot Password" link on the login page and entering your registered email address or mobile number. A password reset link or OTP will be sent to your registered contact. If you no longer have access to your registered email or phone number, contact support@hib ije.app with your account details and a member of the team will help you regain access securely.

No. hibije strictly allows one account per person. Duplicate accounts are identified through KYC checks and IP monitoring. If a second account is detected, both accounts may be suspended and any pending withdrawals held pending investigation. If you believe you have accidentally created a duplicate account, contact [email protected] immediately to resolve the situation before it affects your funds.

To permanently close your hibije account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Any remaining balance will be withdrawn to your registered payment method (bKash, Nagad, Rocket, etc.) before closure. Note that permanent closure is different from self-exclusion — if you are closing your account because gambling is causing you problems, we recommend self-exclusion instead, which includes additional safeguards. Account closures are typically processed within two business days.

hibije accepts deposits via bKash, Nagad, Rocket, and Upay — the most widely used mobile financial services in Bangladesh. Bank transfers through Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh (IBBL), Sonali Bank, and City Bank are also supported. All transactions are processed in Bangladeshi Taka (BDT). Simply log in, navigate to the Cashier section, select your preferred method, enter the amount, and follow the on-screen instructions to complete your deposit.

bKash deposits on hibije are credited almost instantly — typically within 30 seconds to 2 minutes of a successful transaction. If your deposit has not appeared after 10 minutes, first check your bKash transaction history to confirm the payment went through. If the bKash transaction shows as successful but your hibije balance has not updated, contact [email protected] with your bKash transaction ID and our team will resolve it promptly, usually within one hour during BST business hours.

The minimum deposit on hibije is ৳200 for mobile wallet methods including bKash, Nagad, and Rocket. Bank transfer deposits have a minimum of ৳500 due to processing requirements. There is no maximum deposit limit set by hibije itself, though your individual mobile wallet or bank may impose its own daily transfer caps. For large deposits above ৳50,000, we recommend contacting [email protected] in advance to ensure smooth processing without delays.

The minimum withdrawal on hibije is ৳500 for bKash, Nagad, and Rocket. Bank transfer withdrawals require a minimum of ৳1,000. Withdrawals below these thresholds cannot be processed. There are no hibije-side withdrawal fees — you receive the full amount you request, though your bank or mobile wallet provider may apply their own transfer charges. KYC verification must be completed before your first withdrawal can be approved.

Withdrawal processing times on hibije depend on the method selected. bKash and Nagad withdrawals are typically completed within 1–4 hours after approval. Rocket withdrawals take up to 6 hours. Bank transfer withdrawals take 1–3 business days depending on the receiving bank. Withdrawals submitted after 10:00 PM BST may be processed the following business day. If your withdrawal has been pending for longer than the stated timeframe, email [email protected] with your withdrawal request ID for a status update.

hibije covers a wide range of cricket markets including the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC Champions Trophy, Test matches, and ODIs featuring the Bangladesh Tigers. Available bet types include match winner, top batsman, total runs, over/under, and in-play live betting on selected fixtures. Markets open as soon as official fixtures are confirmed and close at the start of each match. Check the Cricket section of hibije for the current schedule and active markets.

All slot games on hibije use certified Random Number Generator (RNG) technology, meaning every spin outcome is independently random and cannot be influenced or predicted. RTP (Return to Player) is the theoretical percentage of total wagered money a slot pays back to players over time — for example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over millions of spins. hibije only features games from verified providers including Pragmatic Play, NetEnt, and Microgaming whose RTP figures are independently audited.

Yes — hibije is fully optimised for mobile play directly in your phone's browser, with no app download required. The platform works smoothly on Android and iOS devices including popular handsets used across Bangladesh. Simply visit hibije.app in your mobile browser, log in, and access the full range of slots, live casino games, baccarat, and cricket betting markets. A stable internet connection (4G or Wi-Fi) is recommended for the best live casino streaming experience.

hibije's live casino section features real human dealers streamed in high definition, with tables running around the clock. Popular live games include Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, Teen Patti, and game-show style titles from Evolution Gaming and Ezugi. Live Baccarat is especially popular among hibije players in Bangladesh. Bet limits vary by table — there are tables suited to casual players betting ৳50–৳500 per round as well as higher-limit tables for more experienced players.

BPL (Bangladesh Premier League) betting on hibije follows standard T20 cricket betting rules. All bets are settled based on the official match result declared by the Bangladesh Cricket Board. If a match is abandoned or cancelled without a result being reached, all bets are voided and stakes returned. In-play bets that have already been settled based on a completed event within the match (e.g., a completed over) are not reversed. Minimum bet on BPL markets is ৳50. Full betting rules are available in the Terms & Conditions section.

hibije offers a welcome bonus to newly registered players who complete their first deposit. The bonus is applied automatically to your account after your qualifying deposit is confirmed. Bonus amounts and percentages are displayed on the Promotions page at the time of your registration — offers may vary during seasonal events like Eid, Pohela Boishakh (Bengali New Year), or major cricket tournaments such as the T20 World Cup. Always check the current promotion terms before depositing to understand the exact offer available to you.

Wagering requirements specify how many times you need to bet a bonus amount before it converts into withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before you can withdraw the bonus funds. Bets on different game categories typically contribute at different rates — slots often contribute 100%, while live casino games may contribute 10–20%. Full contribution rates and expiry periods for each bonus are stated in the individual promotion terms on hibije.

Yes, hibije runs free spin promotions on selected slot titles from time to time, particularly around new game launches and seasonal campaigns. Free spins are credited to your account automatically when a qualifying condition is met (such as a deposit above a specified threshold). Winnings from free spins are typically awarded as bonus funds subject to wagering requirements. The specific slot game, number of spins, spin value, and wagering terms are detailed in each individual promotion. Check the hibije Promotions page regularly so you do not miss active free spin offers.

hibije rewards loyal players through an ongoing loyalty programme where points accumulate based on your real-money wagering activity across all game categories — cricket betting, slots, live casino, and baccarat all count. As your points balance grows, you progress through loyalty tiers that unlock benefits including enhanced deposit bonuses, faster withdrawal processing, exclusive seasonal promotions during events like Durga Puja or Victory Day (December 16), and dedicated support access. Contact [email protected] to find out your current loyalty status and what tier benefits are available to you.

hibije uses industry-standard SSL (Secure Socket Layer) encryption on all connections, meaning your personal details, payment information, and login credentials are transmitted securely at all times. Player account data is stored on protected servers and is never sold to third parties. hibije operates under a fair-play certification framework and all games use independently verified RNG technology. For full details on how your data is collected, stored, and used, refer to the hibije Privacy Policy page.

The minimum age to register and play on hibije is 21 years old. This is a strict, non-negotiable policy. hibije verifies player ages as part of the KYC process. Any account found to belong to a person under 21 is permanently closed and any associated funds are returned. If you share a device with younger family members, please use device-level parental controls to prevent minors from accessing hibije.app. The 21+ age requirement applies to all games, all betting markets, and all payment methods on the platform.

Self-exclusion on hibije can be requested at any time by emailing [email protected] with the subject "Self-Exclusion Request", specifying your desired duration (minimum 6 months, or permanent). Your account is locked within two hours of a verified request. During self-exclusion, you cannot log in, deposit, or place bets, and all marketing communications from hibije are suppressed. Any remaining balance is refunded to your registered payment method. Self-exclusion cannot be reversed before the chosen period ends — this is a deliberate safeguard for your protection.

Yes — hibije allows you to set daily, weekly, or monthly deposit limits directly from your account settings under the Responsible Gaming section. Once a limit is set, no deposits exceeding that cap will be accepted for the chosen period. Decreasing a limit takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period before the new higher limit applies — this delay is intentional, giving you time to reconsider the decision. You can also request limit changes by emailing [email protected].

If you feel gambling is negatively affecting your finances, relationships, or mental health, please reach out immediately. You can contact hibije's responsible gaming team at [email protected] (subject: "Responsible Gaming") and we will activate a time-out or self-exclusion on your account right away. We also encourage speaking with a qualified counsellor, your doctor, or a trusted community leader. You are not alone, and asking for help early makes a meaningful difference. Visit the hibije Responsible Gaming page for a full list of tools and guidance available to you.