hibije Privacy Policy

This Privacy Policy ("Policy") describes how hibije ("hibije", "we", "us", "our") collects, uses, stores, shares, and protects personal data obtained from players and visitors who access our online casino and sports betting platform at hibije.app. hibije is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection law.

By registering for a hibije account, depositing funds, placing bets, or otherwise using any part of the hibije platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree, you must stop using the hibije platform and may request account closure by contacting [email protected].

1. Personal Data We Collect

The categories of information hibije gathers from players and visitors.

hibije collects personal data only to the extent necessary to operate a safe, compliant, and high-quality gambling platform for players in Bangladesh and eligible South Asia regions. The categories of data we collect are described below.

2. How We Use Your Data

The purposes for which hibije processes your personal information.

hibije processes your personal data only where there is a lawful basis for doing so. The primary bases are: performance of a contract (operating your account and processing bets), compliance with a legal obligation (KYC and anti-money-laundering requirements), and our legitimate interests (fraud prevention, platform security, and responsible gaming monitoring). Where we rely on consent, you may withdraw it at any time.

• Account administration: Creating, maintaining, verifying, and closing your hibije account, including processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Identity verification (KYC): Confirming your age (21+), identity, and residential address to comply with applicable anti-money-laundering and responsible gaming obligations.
• Transaction processing: Executing BDT and INR deposits, processing withdrawal requests, applying bonus credits, and maintaining accurate financial records for your account.
• Fraud and security monitoring: Detecting and preventing unauthorised access, duplicate account creation, bonus abuse, match-fixing involvement, and other fraudulent or harmful activity.
• Responsible gaming: Monitoring betting patterns to identify signs of problem gambling, enforcing self-exclusion requests, applying deposit limits, and sending responsible gaming communications where warranted.
• Customer support: Responding to your enquiries, resolving disputes, and processing complaints submitted to [email protected].
• Platform improvement: Analysing aggregated, anonymised usage data to improve the hibije interface, game selection, payment flows, and overall player experience.
• Marketing communications: Sending promotional emails or SMS messages about hibije offers, bonuses, and seasonal events (e.g., Eid promotions, BPL cricket specials) to players who have opted in. You may opt out at any time by contacting [email protected].

3. Cookies & Tracking Technologies

How hibije uses cookies and similar technologies on its platform.

hibije uses cookies and similar tracking technologies (including local storage and session storage) on the hibije.app platform. Cookies are small text files placed on your device that allow hibije to recognise your browser across sessions, remember your preferences, and maintain your login state.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the core hibije platform, though some preference and personalisation features may not function as expected.

4. Data Sharing & Disclosure

When and with whom hibije shares your personal data.

hibije does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment service providers: We share transaction data with bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, Visa, and Mastercard solely to process deposits and withdrawals. These providers process data under their own privacy policies and are contractually bound to handle it securely.
• Game technology providers: Game session data is shared with our certified game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — for the purposes of game delivery, fairness certification, and dispute resolution.
• Identity verification services: KYC document data may be transmitted to third-party identity verification providers to confirm the authenticity of your submitted documents. All such providers are contractually bound by strict data security standards.
• Legal and regulatory authorities: hibije may disclose personal data to relevant authorities where required by applicable law, court order, or where disclosure is necessary to prevent serious harm, including disclosures related to suspected money laundering, fraud, or match-fixing investigations.
• Business successors: In the event of a merger, acquisition, or sale of hibije's business or assets, player data may be transferred to the acquiring entity, subject to equivalent data protection commitments. Players will be notified of any such transfer in advance where reasonably practicable.

5. Data Retention

How long hibije keeps your personal data and why.

hibije retains personal data for as long as your account is active and for a period thereafter as required by applicable law and our operational obligations. The general retention schedule is as follows:

When personal data is no longer required for the purposes for which it was collected and has passed its applicable retention period, hibije will securely delete or anonymise it in accordance with our internal data disposal procedures.

6. Your Rights Over Your Data

The data rights available to hibije players and how to exercise them.

As a user of the hibije platform, you hold a number of rights with respect to your personal data. To exercise any of the rights listed below, please contact hibije at [email protected]. hibije will acknowledge your request within five (5) business days and aims to resolve all data rights requests within 30 calendar days, subject to identity verification.

7. Data Security

The technical and organisational safeguards hibije applies to protect your data.

hibije employs a layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:

• SSL/TLS encryption: All data transmitted between your device and hibije.app is encrypted using industry-standard 256-bit SSL/TLS encryption. The hibije.app domain uses HTTPS at all times.
• Access controls: hibije staff access to personal data is restricted on a strict need-to-know basis. Access rights are reviewed regularly and revoked immediately upon change of role or departure.
• Secure data storage: Player data is stored on servers protected by physical security measures, network firewalls, intrusion detection systems, and regular security vulnerability assessments.
• Password security: Account passwords are stored using one-way cryptographic hashing. hibije staff cannot view your password in plain text. You are responsible for choosing a strong, unique password and keeping it confidential.
• Incident response: hibije maintains a documented data breach response procedure. In the event of a breach that poses a risk to affected players, hibije will notify impacted users without undue delay.

8. Minors & Age Verification

hibije's strict policy on protecting users under 21 years of age.

If you are a parent or guardian and believe that a minor has registered on the hibije platform without your knowledge, please contact [email protected] immediately. hibije will investigate and take appropriate action, including account closure and deletion of all associated data, within two (2) business days of receiving a verified report.

9. Updates to This Policy

How hibije communicates changes to this Privacy Policy.

hibije reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we offer. When a material change is made, hibije will update the effective date at the top of this page and, where reasonably practicable, notify registered players via the email or mobile number associated with their account.

We encourage you to review this Privacy Policy periodically to stay informed about how hibije protects your personal data. Your continued use of the hibije platform following the publication of a revised Policy constitutes your acceptance of the updated terms. If you do not agree with a revised Policy, you must stop using the platform and may request account closure at [email protected].

10. Contact & Data Enquiries

How to reach hibije with privacy-related questions or requests.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data hibije holds about you, please contact our data team directly. All privacy-related correspondence should be sent to the following address:

When submitting a data rights request, please include your registered account email address or mobile number and a brief description of your request. hibije may need to verify your identity before processing certain requests in order to protect the security of your account.